Privacy Policy

Information You Provide Directly

When you contact us, request a quote, or schedule service, you may provide information such as:

• Name
• Phone number
• Email address
• Service address or service location
• Preferred appointment information
• Information included in messages or service requests

Vehicle and Service Information

Auto glass service often requires information about the vehicle and the damaged glass. Information you provide may include:

• Vehicle year, make, and model
• Vehicle Identification Number (VIN)
• Type of damaged glass
• Description of chips, cracks, shattered glass, leaks, or other damage
• Photos of vehicle glass
• Vehicle features related to the windshield or glass
• Requested repair or replacement service
• Appointment and service information

We use vehicle information to help identify the appropriate glass, parts, service requirements, and appointment needs.

Website and Technical Information

When you use our website, certain technical information may be generated automatically through standard website technologies. This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of website activity
• General website interaction information

Such information may be used to operate, secure, maintain, and improve the website.

Payment and Transaction Information

When payment is required for a service, information necessary to complete the transaction may be processed.

Payment-card information may be handled through payment processing services rather than stored directly by True Auto Glass Experts.

Transaction records may include payment amount, payment status, invoice information, service information, and related billing records.

Our website may use cookies and similar technologies that support website operation, security, functionality, and performance.

Cookies are small files or pieces of information stored or accessed through a browser or device. They can help websites remember settings, understand website activity, maintain security, and provide certain features.

Some website functions may also rely on technologies provided by third-party service providers.

You can control or delete many cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Service Providers

We may use third-party companies to perform functions that support our business. Such providers may assist with services such as:

• Website hosting
• Website maintenance
• Email and communications
• Telephone services
• Appointment management
• Payment processing
• Data storage
• Business software
• Accounting
• Website security

These providers may receive information needed to perform services on behalf of True Auto Glass Experts.

Auto Glass and Service Operations

Information about your vehicle or service request may be provided to parties involved in completing the requested work when necessary. Such information may be used to:

• Identify the correct windshield or vehicle glass
• Confirm vehicle specifications
• Obtain necessary glass or components
• Coordinate related services
• Complete requested auto glass work

Only information reasonably related to the service should be used for these purposes.

Insurance-Related Services

When a customer requests assistance involving an insurance-covered auto glass claim, information related to the customer, vehicle, damage, or service may need to be exchanged with an insurance company, claims administrator, or other party involved in processing the claim.

Such information is used in connection with the customer’s requested insurance-related service.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or court requests
• Protect the rights or property of True Auto Glass Experts
• Protect customers or other individuals
• Investigate fraud, misuse, or security concerns
• Enforce applicable agreements

Business Changes

Information maintained by the business may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

Our website may contain links to or features provided by other websites or service providers.

Third-party services operate under their own terms and privacy practices. True Auto Glass Experts does not control how an external website or service handles information submitted directly to that provider.

We encourage users to review the privacy policies of third-party websites and services they choose to use.

True Auto Glass Experts uses reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include controls relating to business systems, website access, account credentials, payment processing, and information handling.

No website, electronic communication, or data-storage system can guarantee complete security. We therefore cannot guarantee that unauthorized access or other security incidents will never occur.

Some requests may be limited by legal, accounting, transaction, security, or legitimate business recordkeeping requirements.

You may also manage certain website technologies through your browser or device settings.

Privacy rights vary by jurisdiction. Requests are handled according to the requirements that apply to the business and the individual request.

If promotional communications are offered, available unsubscribe or opt-out methods should be used to stop future promotional messages.

Service-related communications may still be necessary when they relate to an active quote, scheduled appointment, transaction, or requested service.

Customers may contact True Auto Glass Experts by telephone for quotes, appointment scheduling, service questions, or other business matters.

Telephone information may be used to respond to the caller, manage the service request, and maintain appropriate business records.

Certain telephone or communication services may use third-party systems to route or manage calls.

The True Auto Glass Experts website and services are intended for customers seeking vehicle glass repair, replacement, and related services and are not directed toward children.

We do not intentionally use the website to solicit personal information from children.

If we learn that information from a child has been submitted in circumstances where it should not have been collected, appropriate steps may be taken to review and remove the information.

True Auto Glass Experts may update this Privacy Policy when business practices, website features, service providers, or legal requirements change.

When this policy is updated, the Last Updated date at the top of the page will be revised.

We encourage website visitors to review the current version of this Privacy Policy when they have questions about how information is handled.